Website Support

for Melbourne + Australian businesses

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Who has time to maintain +support your website? We do!

Let's be honest. You need to focus your time and energy on running your business. On doing your day job. You don't have time to worry about security issues on your website.

You do know it's crucial, and someone needs to take care of the website while you take of your customers.

Website support + Customer Service

At Intuitive IT, our greatest asset is our team. They are friendly, knowledgeable and responsive.

When surveying our clients, responsiveness is at the top of their list for what they require from their Web Maintenance company. And responsiveness is what you'll get with Intuitive IT.

When you encounter an issue with your website, web application, hosting or mobile app, our team will be ready to help.

Our helpdesk is manned throughout the business day and all our staff are based in our Melbourne office. Combined with our leading-edge monitoring and maintenance technology, we can see, diagnose and solve your problem faster and more effectively than our competition.

Look at the plans below to see how we can help your business better support your website.

 

Intuitive IT's greatest asset is our team
Intuitive IT website support

What's included in Website Support

  • Keeping your website up-to-date with the latest patches and updates
  • Fixing bugs and resolving errors
  • Editing website content, adding pages or uploading files
  • Email and phone support
  • Nightly backups for restoring when disaster strikes
  • Advice and strategy for website optimisation
  • Protection against hackers and bots
  • Access to website statistics and analytics
  • Up to 2 hour response time on some plans

Look at the plans below to see how we can help your business better support your website.

24/7 monitoring of websites

Just like a computer network, a website needs ongoing maintenance to make sure it’s running smoothly. You want to know what is happening on your site before your customer sends you an email telling you it is down.

We can make sure your site is up and running, it has no broken links, the error log is clean, it is safe from hackers and even make sure you have no spelling mistakes.  When we detect an issue, our helpdesk staff are informed and we look to resolve an issue for you before it becomes a problem.

Intuitive IT monitoring web servers
Intuitive IT meeting with customers

Monthly reporting and meeting

As part of our service, we also provide a monthly face to face/virtual meeting with the manager or key tech contact at your business.

During the meeting, we raise any spending that is upcoming, any alerts that haven’t been addressed and any new concepts or ideas that should be implemented.

With each meeting, there is a Monthly Website Review Report which is colour coded. With a quick glance, the key areas that need attention are highlighted for review.

Website Strategy + Planning

We can work with you to build a strategy for your website.  We'll come up with short, medium and long term goals, working with your management team to ensure our strategy lines up with your business goals.

Having your website aligned with your business goals means that we can provide recommendations on changes to make to your site and you can confidently implement them and communicate them to your customers and team.

Intuitive IT planning
Intuitive IT managing servers

Patch management

To make sure your website remains secure and stable, we will inform you of any patches that are required for your site.

We'll schedule monthly deployments to fix and patch your site.

This means your website will be less vulnerable to bugs and security issues which in turn means your staff will spend less time dealing with issues and more time keeping website content up-to-date.

We specialise in patching and maintaining WordPress and DNN websites

Web Application Firewall (WAF)

From 2017, we have made the Sucuri Website Firewall standard on all of our hosting packages. A Web Application Firewall (WAF) protects your website from hackers and malicious attacks from the web.

Any website can, and is, a target with hackers these days not just picking website's based on the size of the company. All websites are now attacked based on the technology they use which makes your website vulnerable to attack.

That's why a WAF is now just as important as making sure your website works on a mobile phone.

A website firewall can also make your website faster by caching your website and serving it up to your visitors without having to retrieve information from the server!

Intuitive IT WAF
Intuitive IT Cloud Hosting

Free Website Hosting

If you have an Intuitive IT website support agreement, we will include your website hosting for free on the Better and Best plans. With your website on our infrastructure, we can better manage it as 3rd parties do not restrict us.

We have complete control of your environment, which means we can respond faster to issues you may face.

Website Support Plans

Choose the number of pages your website has to adjust the pricing of your plans. All prices are ex GST.

Please note: Web Application support pricing cannot be determined by the number of pages on the site. In order to determine your monthly cost, we would require an initial meeting. Schedule a call.

  • < 1,000 pages
  • < 5,000 pages
  • < 10,000 pages
  • < 20,000 pages
  • > 20,000 pages
Only available for IIT built sites.

Good

$84 per month

  • Support

  • "Best effort" SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Remote support
    special rates
  • Staging environment
    special rates
  • After hours support
    special rates

  • Hosting

  • Website Hosting
    special rates
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Penetration Testing
    special rates

  • Management

  • IT documentation
  • Monthly website report
  • All costs for premium plugin updates included
  • Annual review meeting
     
  • Monthly SEO Site Audit
     

  • Enhancements

    Functionality or content changes
  • no hours included (per month)
  • Balance rollover allowed
     
  • Free onboarding and setup fee
     
Get Started

Better

$630 per month

  • Support

  • 4 hour SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Unlimited remote support
     
  • Staging environment
     
  • After hours support
     

  • Hosting

  • Website Hosting
     
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Annual Penetration Testing
    special rates

  • Management

  • IT documentation
  • Monthly website report
  • Up to $1,000 for premium plugin updates included
  • Quarterly management meeting
    Face to face where possible
  • Monthly SEO Site Audit
     

  • Enhancements

    Functionality or content changes
  • 1 hour included per month
  • Balance rollover allowed
     
  • Onboarding and setup $333
    One off cost
Get Started

Best

$1,050 per month

  • Support

  • 2 hour SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Unlimited remote support
     
  • Staging environment
     
  • After hours support
     

  • Hosting

  • Website Hosting
     
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Annual Penetration Testing
    Conducted by independent 3rd party

  • Management

  • IT documentation
  • Monthly website report
  • Up to $2,000 for premium plugin updates included
  • Monthly management meeting
    Face to face where possible
  • Monthly SEO Site Audit
    includes broken link checker

  • Enhancements

    Functionality or content changes
  • 2 hours included per month
  • Balance rollover allowed
    Maximum 2 months
  • Free onboarding and setup fee
     
Get Started
Intuitive IT website support

Talk to us about which plan is right for your website

Get in touch