Agency Help

Getting the keys back

The first job is working out what you actually own. That means your domain name, your hosting account, your website login, and things like Google Analytics and Search Console. Agencies often registered these in their own name. Sometimes that was for convenience, sometimes because nobody thought about it. We track down where each one sits and get it transferred to you, in writing, so you're never in this position again.

Keeping the site running

Once we have access, we check the basics: backups, security updates, the SSL certificate, and whether your forms are still delivering enquiries. A website can look perfectly fine from the front while quietly losing every message sent through it. Then we put it on a support plan so updates, backups and fixes happen on a schedule instead of in a panic.

Hosting you control

If your site lives on the old agency's hosting account, it's sitting in a house someone else owns and has stopped paying for. We move it to fast, managed WordPress hosting under your name, with the domain pointed correctly and email left working.

Fixing what's broken, and changing what isn't working

Most orphaned sites have a backlog: content that's out of date, a page that never displayed properly on phones, a feature that half-works. We can work through that list, or simply make the changes you've been waiting on since the agency stopped answering.

Does it matter what platform it's on?

WordPress is what we see most and what we know best. We also work with DotNetNuke and e-commerce sites. If yours runs on something unusual or a builder the agency made themselves, we'll tell you plainly whether it's worth keeping or whether rebuilding costs less over the next few years. Sometimes it does. We'd rather say that up front than charge you to prop up something that's going to fail anyway.

Not sure what you've got?

That's the usual starting point. Most people in your position don't know where their domain is registered or who holds the hosting login, and that's not a failing on your part. It was the agency's job to keep track of it. Send us your website address and we'll do a quick check: who controls the domain, where the site is hosted, and whether anything's about to expire.